Refund Policy
Refund Policy- the basics
At Aubry J Bookstore, we want every purchase to bring joy. If something isn’t right, we’re here to help. This refund policy applies to all purchases made directly through our Wix-powered store.
Digital Products (eBooks, PDFs, Downloads)
All digital product sales are final. Due to the instant access nature of digital files, we cannot issue refunds or exchanges once the download link has been delivered.
If you experience trouble accessing your files or receive a corrupt download, please email us at hello@authoraubryj.com within 7 days, and we’ll make sure you get a working file.
Physical Products (Paperbacks, Merchandise)
Returns or exchanges are only accepted for the following reasons:
• The item was damaged during shipping
• You received the wrong item
To request a return or exchange:
1. Email us at [hello@authoraubryj.com] within 7 days of delivery
2. Include your order number and a clear photo of the issue
3. Wait for confirmation before sending any items back
Conditions:
• Items must be unused, in original condition, and returned with all packaging
• Return shipping costs are the customer’s responsibility unless the item was incorrect or defective
Refunds will not be issued for reasons such as ordering the wrong item, change of mind, or incorrect shipping addresses submitted at checkout.
Refund Process
Once your return is received and approved, we’ll process your refund through the original payment method used on our Wix store. Please allow 7–10 business days for the refund to appear, depending on your bank or credit card provider.
Contact Us
Have a question? Email us at hello@authoraubryj.com or use the contact form on the site.
Thank you for shopping with Author Aubry J.